Trulieve St. Petersburg Tyrone Dispensary

I'm not sure where the 4 and 5 star reviews are from, but I walked in the other day and there was one guy in the front and one guy in the back filling orders. I was told the wait was 20-25 minutes. Was there over 30 minutes when the front guy let 2 or 3 people in the back that had come after me. Like he's a bouncer in a club and is only letting people in the back who he already knows. There are PLENTY of other dispensaries in town with equally as good of products with little to no wait time so why anyone would choose to shop here is beyond me

Went there this morning to pick up an online order that said ready. Got there. Waited 30 minutes got to the counter then they tell me the item is out of stock just to remind you. I drove all the way from Tampa just to get this product. Ridiculous. I won’t recommend, poor customer service wait time and then you still don’t get what you want Very disappointing Also, one of the workers said they get the cheaper products before we do so that shows

Edit AGAIN: down to 1 for good. They used the the Express pickup room ONE DAY. I just waited for my 1 item express order for 45min, while a walk-in individual took their time learning about the products (which they have every right to do, and again is the entire point of the express room). They do not give a darn about their employees or customers, only money money money. Not long till I find somewhere else and do my best to stick it to Trulieve along with everyone else I talk to. Consistent trend they have going on, in a BAD way. Have more than 1 budtender working is it that hard to make your customers happy? Look at all the reviews here. Get better. Edit: increasing to 4 as they are now using the Express room! Great news! Employees and product is good. Trulieve, the company as a whole, does not care about anything besides money. Less workers and now LONG wait times for walk-in. “Express” orders skip the line of walk-in customers even after sitting and waiting for an hour. There’s an entire room dedicated to express. Why not have one employee running that instead of making other customers feel less, just because they don’t want to order through an online system. Something needs to be done in that area, and also in the area of caring for their workers.

I had placed an online order. Received my text notification that my order is ready. They have one employee working the register. I’ve been waiting for over 30 minutes, and have no idea how long I’ll still be waiting. Apparently they’ve been cutting staff. I’ll be going to Fluent next visit. It’s the middle of the day- unacceptable. Employees are great and caring, but it’s apparent that corporate is not.

I am giving it one star because they have excellent product and good employees. The issue is there is no such thing as express pay online, so you don’t have to wait when picking up. Walking get service just as quickly. Which is the main reason for this review, even ordering online, the minimum wait time is over an hour in the lobby, regardless of when or how you order it. The pleasant employee advised it is the same everyday, basically telling me to shop somewhere else, unless waiting over one full hr is worth your time, I suggest choosing another company that cares for their employees and their customers

3-4 years ago Trulieve Tyrone was great to go to. The biggest difference is that they had staff to tend to the customers. These days the Tyrone location is heavily understaffed. They aren’t able to fill pickup orders they receive. Today is the second time I placed a pickup order, it wasn’t filled within a couple hours, and headed in as a walk-in. The usual wait time on average when I go is at least 20-30 minutes. They can get wait times as high as an hour. Other places I go usually have same value deal or cheaper then Trulieve sales. Only really end up here now when there isn’t a sale at other places I enjoy with much less waiting.